Frequently Asked Questions
Everything you need to know about shopping the latest styles and accessories.
What is your return policy?
We accept returns on full-price and sale merchandise within 30 days of the shipping date. Items must be in their original condition with all tags attached. Please note that items marked 'Final Sale' cannot be returned or exchanged.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor the progress of your delivery.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my leather handbag?
To maintain the quality of your leather bag, avoid exposure to direct sunlight and moisture. We recommend using a high-quality leather cleaner and conditioner, and storing it in the provided dust bag when not in use.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order has been placed, we are typically unable to make changes or cancellations. Please review your cart carefully before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for flexible installment payments.